Return Policy & FAQ
In-Store Return Policy
You have 14 days for exchange or store credit on all regular price items, with all original tags attached and your receipt as proof of purchase. All intimates, sunglasses and masks are final sale, as well as sale and promo items that are 50% off or more. Please look below to see what items qualify for final sale. No refunds. Items that do not comply may be denied at the discretion of Glam Slam.
FINAL SALE items that can't be returned include:
- All items discounted 50% off or more
- Face masks
- Sunglasses and blue light glasses
- Socks and all intimates
- All items that do not have tags attached
Online Order Return Policy
You have 14 days for Exchange or Store credit on regular price items and items discounted 40% or less, that are unworn with original tags attached. The 14 days starts from the day your package delivery was confirmed. Please look above to see what items qualify for final sale. Again, no refunds. Items that do not comply may be denied at the discretion of Glam Slam.
14-Day Return Policy
Day 1 starts from the first day Canada Post tried to deliver, and for online orders that have selected in-store pickup, it's the day you receive your confirmation email.
How to Return Online Orders
If you wish to return your regular price item(s), you must email us at email@example.com with your Order#ID and the reason for return to start the process.
Shipping charges are non-refundable. Free shipping charges on returned items will be charged back to customer. This will be deduced from your credited amount. Return shipping charges are incurred by the customer.
All items must be unworn with original tags left on, or they will be sent back to you at your expense, or not accepted for in-store returns at the discretion of Glam Slam. If you remove the tags or the the item shows signs of wear, the item automatically becomes final sale.
We strive to keep the website’s inventory updated at all times, but item availability is not guaranteed. If an item that you purchase online is sold out, you will be notified via email, or our staff will give you a call and you will be refunded.
Frequently Asked Questions (FAQ)
Q - What happens if I place an online order, and change my mind before I get it? Can I cancel my order and get a refund?
If your order has not yet been fulfilled in-store and you haven't gotten a confirmation email yet, we can likely cancel your order and refund you to your original form of payment. Please call the store to cancel your order at (780) 439-7526.
If your order has already been processed and you have received your confirmation email but it has not yet been shipped/picked up/delivered, we do not offer refunds. If you don't want your order, we will process the return to online/store credit and email it to you.
Q - How can I contact you?
The best way to contact us about an online order is via phone during our store hours. You can reach us at (780) 439-7526. After hours, please us at firstname.lastname@example.org. We will do our best to return your email within 24 hours.
Q - I live in Edmonton, can I pick up my order in person?
Yes you can, we'd love to see you in store! When you're checking out on our website, select "Pick Up" as your delivery method. After you receive the email that your order is ready for pickup, head on over during regular store hours. When you come in, please have your order number or confirmation email ready, as well as a piece of ID so we can make sure that you're really you!
There is street parking outside of the store. If you need or prefer curb-side pickup, please call ahead prior to picking up your order so that we're ready to run your order out as soon as you get here!
Q - How long will you hold my in-store pickup order?
We will hold your order for 90 days after you've received your confirmation "ready for pickup" email. If you require the item to be held for longer, please send an email to email@example.com or call us during regular store hours at (780) 439-7526 so we can arrange something.